Monday, September 25, 2017

Frequently Asked Questions

Your online TABC certification will take approximately 2 hours to complete. There is a final exam that you must score 70% to pass. You will have 2 attempts to pass the final exam and if you don’t, you’ll have to take the course over again (free of charge), but we think you’ll do just fine. Once you successfully pass the exam, you may print out your official certification immediately.

Don’t bother writing all of this down, we’ll remind you about all the important fine print and details when you enroll and begin your course.

What are these annoying ‘validation’ questions?

Validation questions are questions we ask throughout the course to verify you are who you say you are. These TABC required questions are asked during enrollment and yes we know the questions are not fool-proof but they serve as a mechanism to keep you honest and on your toes. Besides if you have someone else take the course for you, you could be fined and jailed for lying to a State agency.

Why do I have to provide my social security number?

The TABC tracks certification with the SSN#. We wish we could change this but it’s the law and it’s the process. Don’t worry, online registration is secure and so is your personal information with us. We train over a million users a year and take our customer privacy seriously, click here to view our privacy policy.

Will my computer work with this course?

Most all PC computers will work with this course so long as you have Internet access. You can login from multiple computers, as long as you are connected to the Internet and remember your username and password.

What if I need help?

We’ve got you covered. A live 24-hour support center is available to take your calls, emails or chats. Our help desk can help you with the most frequent issues such as lost passwords, un-locking the course, downloading Flash and more. If there is an issue they cannot handle, one of our TABC instructors (available M-F 9-5 CST) will be notified to help you with content or certification questions.

When will I get my certificate?

Once you’ve enrolled, taken the course, and passed the final exam with a 70% or more you  may print out your official certification immediately. Learn2Serve is the most widely used program in Texas so it’s unlikely your employer won’t accept that as immediate proof.

What if I lose my certificate?

We can email you your temporary certificate for proof if you call us. You will need to contact the TABC to have an original one re-issued. Your employer can call us to verify your certification or visit the TABC website to search for your certification record.

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